Nail After Care
Missy Lui Nail Salon stands by, and guarantees, the highest-quality outcomes to ensure you enjoy your experience. Please follow all instructions form our nail care experts post your treatment to receive the best outcome and longevity of your beautiful nails.
Before Your Pedicure
For the best possible experience, we suggest not shaving your legs in the 24 hours before treatment. Please wear pants that are loose around the calf and ankle. To reduce our carbon footprint we no longer provide disposable flip-flops, so please bring your own suitable shoes to wear after your pedicure.
Extra Drying Time
Less-toxic polish takes slightly longer to dry, so please plan for a few extra minutes after your service. The lower the toxicity, the longer it can take to harden and cure – sometimes up to a full 24 hours – even if it seems dry to the touch. Your nail technician will check your nails before you leave. After a pedicure, try to keep feet free from enclosed shoes or socks to avoid smudging.
Child Policy
We love your children; however, because a nail salon has sharp instruments and chemicals such as acetone, children under the age of 10 are only permitted in the salon when they are receiving a treatment. This is to ensure their safety in a professional environment and to maintain a relaxing space for all guests. If a child is receiving a service, they should be able to sit still so the nail artist can perform a quality service.
Gift Vouchers
Missy Lui gift vouchers expire after 12 months, however we can extend them with a valid reason. Please treat our gift vouchers as cash – if lost or stolen they will not be replaced, and they cannot be exchanged for cash.
Booking & Cancellations
We adhere to a strict 24-hour cancellation and amendment policy to accommodate the high demand for appointments. We confirm your reserved time the day prior. This allows us to accommodate other clients and guarantees a full day’s wage for our team. Without the required notice for a time change, cancellation, or in the event of a no-show, we will require a 50% non-refundable deposit.
As a courtesy to all clients, on-time arrival is expected. Please arrive 5–10 minutes prior to your service to check in, use the bathroom and choose the perfect polish. If you arrive more than 10 minutes late we may shorten or reschedule your appointment in consideration of the next client, and you will still be responsible for the full-service fee of your originally scheduled appointment. Your requested nail technician is not always guaranteed and can change without notice, but we will always do our best to accommodate your request.
When do you need a Podiatrist
You should consider seeing a podiatrist when there is a complicated skin condition that requires removal of substantial amounts of skin due to thickening, unhealthy skin (possibly infected with fungal or bacterial issues) or ingrown toe nails. Our staff will advise when they feel the issues they see may be outside their abilities to manage.
Do we offer a refund
We do not issue refunds as we follow your instructions carefully throughout the appointment. We will always ensure you are fully satisfied before you leave our shop. Our nail experts always provide the highest standards of care and products. However, we understand that some unforeseen life events happen that may result in you needing to have some further treatment. Pease contact us if you have any problems with your nails post-service. If your nails chip within 3 days of a regular polish manicure, or four days after a gel or shellac polish, please email a photo to hello@missylui.com.au and we will offer a complimentary re-varnish of the affected nails. Outside these time frames, a full service fee will apply, as a new full manicure will be required. This guarantee excludes pedicures where shoes have smudged a fresh polish application.